FAQ
1. How long does delivery take?
Orders are usually processed within 2–3 business days after payment is confirmed. Delivery takes between 7–15 business days, depending on your location and courier availability.
2. Do you offer free shipping?
Yes. Free shipping is available for orders of R699.00 and above. Orders below that amount have a R99.00 standard delivery fee.
3. How can I track my order?
Once your order is shipped, tracking details will be provided so you can monitor your parcel’s progress. If you need help, please visit our Contact Us page.
4. Can I return or exchange a product?
Yes. You can return your item within 7 business days after receiving it, provided it is unused and in its original packaging. To start the return process, please go to our Contact Us page.
5. What should I do if my product is damaged or faulty?
If your order arrives damaged or defective, please contact us immediately through our Contact Us page with your order details. We will arrange a replacement or refund once the issue has been reviewed.
6. What payment methods do you accept?
We accept secure online payments through major South African payment platforms and bank cards. All transactions are protected to ensure your personal and payment details remain safe.
7. Do you ship internationally?
At this time, lcelectro ships within South Africa only. International shipping options may be added in the future.
8. How can I reach customer support?
For all queries, please go to our Contact Us page. Our support team is available to assist with product information, orders, and general questions.